Shipping policy
High Standards Jewelry – Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days after payment is received. You will receive a confirmation email once your order has been placed, and another notification when your order has been shipped.
Please note: Processing times may be slightly longer during high-demand periods or holiday seasons.
2. Shipping Times & Carriers
We ship all orders using reliable tracked shipping services to ensure your package arrives safely.
Estimated delivery times:
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Canada: 3–7 business days
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United States: 5–10 business days
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International: 7–15 business days
Shipping times may vary depending on your location and customs processing.
3. Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and package weight. From time to time, free shipping promotions may be offered — details will be posted on our website or social media pages.
4. Tracking Information
Once your order ships, you will receive a tracking number by email or text. Please allow up to 24 hours for tracking updates to appear after your order has been shipped.
5. Lost, Delayed, or Damaged Packages
High Standards Jewelry is not responsible for delays caused by shipping carriers, weather, customs, or other factors beyond our control.
If your package arrives damaged, please contact us immediately at (343) 370-9461 with photos of the packaging and product so we can assist you.
If your package is lost in transit, we will work with the carrier to investigate, but replacement or refund decisions are made at our discretion.
6. Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for packages delivered to the wrong address due to incorrect information provided by the customer.
7. International Orders
International customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are not included in our shipping rates and are determined by your local customs office.
Thank you for shopping with High Standards Jewelry — we appreciate your trust in our brand and commitment to quality.